If there is any problem with the product, please contact LINE@ customer service.

1. After the order payment is completed, if the card has not yet been collected, the order can be canceled. Please contact customer service to apply for a refund. A handling fee of 30 TWD will be charged for each order.

2. If you cannot use the service during your trip abroad, be sure to contact Line customer service (Line ID:) within 48 hours for assistance. Requests made after returning will not be processed.

3. If the company sends the wrong product or there is a product issue, after verification, the company will unconditionally accept returns or exchanges and bear the handling fee and shipping costs.

4. If the international SIM card sold by the company cannot be used or is defective, the company will unconditionally refund the amount paid, limited to the original purchase amount only. This does not include any physical or psychological damages, nor any related costs or liabilities during the trip. Users/members may not request compensation or reimbursement for these.

5. Returns or refunds cannot be processed for human factors, including:

(1) If the product was not operated according to the usage instructions, returns or refunds will not be processed.

(2) If a physical SIM card or virtual eSIM card has been successfully activated and used during travel, or after customer service has confirmed it is functioning properly, returns or refunds will not be processed.